FAQ

1. How can I track my order?

  • You can track your order by logging into your account and visiting the "Order History" section. You will find a tracking number there, or you will receive it via email once your order is shipped.

2. What payment methods do you accept?

  • We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and other popular payment methods, depending on your region.

3. How can I return an item?

  • To return an item, please visit our "Returns & Exchanges" page. Follow the instructions there to create a return label and send the item back. Make sure it is in its original condition.

4. How long will it take to receive my order?

  • Delivery times vary depending on your location. Standard shipping usually takes 3-7 business days, while expedited options can deliver in 1-3 business days. You’ll receive an estimated delivery date when you place your order.

5. Do you ship internationally?

  • Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary depending on the destination.

6. Can I cancel or modify my order after placing it?

  • Orders can only be modified or canceled within a short period after being placed. Please contact our customer service team immediately if you need assistance. Once an order is processed, it cannot be changed.

7. What should I do if I received a damaged or incorrect item?

  • We apologize for any inconvenience. Please contact our customer service team with your order number and a photo of the item. We will arrange a replacement or a refund as soon as possible.

8. Do you offer gift cards?

  • Yes, we offer digital gift cards in various denominations. You can find them on our website under the "Gift Cards" section.

9. Do you offer discounts or promotions?

  • Yes, we regularly offer promotions, sales, and discounts. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

10. How do I know if an item is in stock?

  • You can check the availability of any item directly on its product page. If it's out of stock, we may offer an option to be notified when it’s back in stock.